My Resume
LaKisha S Jessie
216 Barton St. Andalusia, Al 36420
Phone (334) 804-1343 alt phone (334) 427-4397
Email sweetcaramel1980@hotmail.com

OBJECTIVE

Utilize my customer experience, organization skills, multi tasking skills, and technical knowledge and experience with computers.

EMPLOYMENT HISTORY

Employer: Sitel
Title: Customer Service Representative
Location: Andalusia, AL
Duration: 08/2007 – Present
Job Duties: A daily routine of answering calls from customers about their services, trouble shoot and resolve HW, SW, networking, and billing issues. . During all phone calls entering information about the customer's issues, troubleshooting steps, solution, and any other needed comments.

Employer: SMART Alabama LLC
Title: Assembly Technician
Location: Luverne, AL
Duration: 09/2005 - 06/2007
Job Duties: Assemble car parts on a robotic spot welding or CO2 welding machines. Manually spot welding small to medium car parts. Assist the Quality Control Department with inspecting parts; making sure all parts were assembled correctly, no holes in the parts, and etc. Assist with the Safety Department the paperwork, employee injuries, and the distribution of Personal Protective Equipment. Assist Team Leader with daily routine tasks of helping the machine operators perform their job safely and in a timely manner.

Employer: Clientlogic
Title: Sales Representative
Location: Andalusia, AL
Duration: 09/2003 - 09/2005
Job Duties: Telecommunicate with different clients, inbound and outbound, setting up appointments, doing surveys, and getting info for mailing certain advertising pieces. During all phone calls entering information about the customer and any needed comments.

Employer: Clientlogic
Title: Computer Technician
Location: Andalusia, AL
Duration: 09/2003 - 09/2005
Job Duties: A daily routine of answering calls from customers for computer support on their Dell computers. Walk customers through troubleshooting and resolving their computer issue. During all phone calls entering information about the customer's issues, troubleshooting steps, solution, and any other needed comments.

Employer: Mizell Memorial Hospital
Title: CNA
Location: Opp, AL
Duration: 03/2003 - 07/2003
Job Duties: To utilize my communication skills with the patients. Assist them with their active daily living. Make the work environment a great place for the patients while they're there.

EDUCATION

Major: Information Technology
School: CTU Online
Loctation: Colorado Springs, CO
Degree: Associates
Completion Date:

Major: Business Management
School: Troy State University
Location: AL
Degree: Associates
Completion Date:

Major: Computer Programming
School: PCDI
Location: GA
Degree: Standard diploma
Completion Date:

CERTIFICATES AND LICENSES

Certified portable computer technician from Dell computers
Certified Nurses Assistant
Lockout/tagout

SKILLS AND ABILITIES

Proficient in Microsoft (Word, Works, Adobe, Power Point, Excel. Outlook), Windows (98, 2000, ME, XP Professional, XP Home Edition) and data entry.

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